What do we do?
Odessa Ambulance provides a wide range of patient care and transport solutions to NHS Trusts, public sector and private organisations in North Wales and other parts of the UK.
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We focus on delivering prompt, professional patient transport service. Our crews work diligently to achieve excellent patient satisfaction while maintaining the upmost standards of ambulatory care.​
At Odessa Ambulance we set ourselves the highest professional standards in patient care and are becoming the leading recognised provider of ambulance services in North Wales.
Odessa's History
Odessa Ambulance was formed in 2019 and has since provided its services to all three major hospitals in North Wales (Ysbyty Gwynedd, Ysbyty Glan Clwyd and Wrexham Maelor) under its partnership with the NHS. Odessa Ambulance also operates in mid-Wales at Bronglais hospital in Aberystwyth. Since the peak of the COVID-19 pandemic, we have become an integral force in increasing hospital capacity through swift and effective transportation of patients, freeing up beds on wards and in A&E. Our reach also extends to providing private patient transport to individuals across the whole of UK.
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We are an ever-expanding and evolving company who aims to improve the quality of our staff, fleet, and equipment to offer nothing less than stellar for our customers!
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Our Pledge
We are setting out our customer care pledge so that you can be clear about the quality of service you can expect when you’re in touch with us.
We will make sure you get polite, friendly, high quality services and clear, timely information that meets your needs.
We are committed to working in partnership with our external stakeholders to ensure we sustain the highest standard of service possible for all.
Collaboration is key to our success. It is about working together to achieve for our customers what we cannot achieve on our own.
Odessa's Future
With ever-changing and exciting times ahead of us, our team members are the future of Odessa Ambulance. Odessa Ambulance is continuing to grow and are expanding across North and Mid Wales, solidifying our position as the top private provider for ambulatory services in North and Mid Wales.​
Our scope on the ever-growing market of ambulatory services is focused on providing professional training, Non-Emergency and Urgent Care Services.​
Odessa Ambulance always has its finger on the pulse of the needs of our services, enabling us to be innovative, attentive and imaginative. We will always strive to push the limits of what service users expect of us and push the limits of what we can already do.
