Privacy Policy

The Privacy Notice for Odessa Group Ltd (doing business as Odessa Ambulance; ‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

1. Visit our website at https://www.odessa-group.co.uk/

2. Use our services, such as private patient transport, training, or events

3. Engage with us in other related ways, including sales, marketing or events.

 

Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact at office@odessa.uk.com.​

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What type of personal information do we collect?

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We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our Services, or otherwise when you contact us. Purpose of this is to enable us to carry out the Service for which it is collected.

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The data we may collect, store, and use are the following:

1. Name

2. Contact information (phone numbers, email addresses)

3. Payment information and billing addresses. Relevant information is taken in order to process your payment if you purchase our services. All payment is handled and stored by Wix. You may find their privacy notice link here: https://www.wix.com/about/privacy

4. Your I.P address (Internet Protocol Address), which is a unique set of characters that your device uses to identify itself.

 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (e.g. name or contact information), but may include device and usage information, such as your IP address, browser, and device characteristic, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

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Like many businesses, we also collect information through cookies and similar technologies.​

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How do we collect your personal information?​

Odessa Ambulance can collect the personal information you share with us through several ways, depending on how you interact with our company. The following details the ways we may collect your personal information:

1. Our company website. There is an online form that will ask for your personal information as well as address and relevant medical information.

2. Email

3. Telephone

 

We have a legal obligation to ensure that your personal information is kept confidential, accurate, and secure at all times.

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How do we process your personal information?​

We process your personal information for a variety of reasons, depending on how you interact with our Service, including:

1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

2. To facilitate delivery of services to the user. We may process your information to provide you with the requested service.

3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

4. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

5. To send you marketing and promotional communications. We may process the personal information you send us for our marketing purposes.

6. To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.​

 

What legal bases do we rely on to process your information?​

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

1. Consent: We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

2. Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

3. Legitimate interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interested and those inters do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

   • Diagnose problems and/or prevent fraudulent activities

   • Understand how our users use our products and services so we can improve user experience

4. Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

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When and with whom do we share your personal information?

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We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties) who perform services for us or on our behalf and require access to such information to do that work. On such occasions, we will have contracts in place with our third parties, which are designated to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They also commit to protect the data they hold on to our behalf and to retain it for a period we instruct.

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Use of cookies

We may use cookies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

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We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, or to tailor advertisements to your interests.

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How long do we keep your information?

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We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer period retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us from keeping your personal information for longer than the period of time in which users have an account with us.

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When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible, (e.g. your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

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How do we keep your information safe?

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We have implemented appropriate and reasonable technical and organisational security measures designed to uphold the security of any personal information we process. This includes, but is not limited to, staff training about organisational security, duties of confidentiality, and access to organisational standard operating procedures.

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However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your personal information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment (e.g. do not complete any transactions whilst using a public network).

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Changes

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This Privacy Policy may be updated from time to time for any reason. Odessa Ambulance will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

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This privacy policy is effective as of 13-09-2024.

 

Your Consent

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By using our Services, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us. However, you have the right to withdraw your consent at any time. To withdraw your consent, please contact the Data Protection Officer (details below).

 

Your right to withdraw consent to processing of personal information:

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You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or to delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please refer to the contact section below.

Contact Us

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If you have any questions regarding privacy while using our website, or have questions about the practices, please contact Odessa Ambulance via email at office@odessa.uk.com.

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Alternatively, you may contact our Data Protection Officer (DPO) by email at ian.eldridge@odessa.uk.com, or contact us by post at:

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Odessa Group Ltd

Data Protection Officer

Unit A7, Colomendy Ind Estate, Trem Y Dyffryn,

Denbigh, Denbighshire,

LL16 5TX

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